Garments must be clean when brought in for repair.
Repair of an item includes, but is not limited to, tears, holes and loose hems. We can’t accept garments with broken zips, or denim garments with missing metal buttons.
For woollen items with moth holes please freeze for two weeks inside a sealed bag prior to bringing into store.
TOAST reserves the right to refuse to repair garments that are extensively damaged and beyond reasonable repair.
In exceptional circumstances we may feel that the repair request exceeds the expertise of our repair experts. In this situation we will endeavour to advise alternative solutions that our customers can consider progressing independently.
A maximum of 2 garments may be brought for repair at any one time and you may not exceed 6 items in any 12 month period.
The standard repair timing per garment is 21 days, although in some cases of high demand there may be a delay to the repair and return of your garment. Customers will be informed of any expected delay.
Repair work to be undertaken will be agreed with the customer by a TOAST Shop colleague or repair expert. Customers will be asked to sign their approval before repair work can commence.
We will always do our best to find a perfect match for all materials used to repair your item (unless you have specified otherwise). In cases where we do not have an exact colour match available, we will attempt to get as close as possible.
Garments bought to a TOAST Shop where a repair specialist does not reside will be sent to one of our other shops where the repair specialist has availability.
Once your garment is ready for collection from a TOAST Shop you will be contacted via telephone or text message.
Repaired garments can be collected free of charge from the TOAST Shop where the item was originally taken for repair, or for a charge the garment can be sent directly to your home address at the current rate for the parcel size. The cost to send will be advised by a TOAST Shop colleague when items are left for repair. This service will be agreed and paid for when items are dropped for repair.
Garments will be sent to other Shops and customer addresses using a 3rd party tracked courier service. In the unusual situation that a garment might be lost or damaged we will follow that courier’s procedure for logging a lost parcel. TOAST does not accept responsibility for loss or damage in this instance.
Should any dispute occur regarding the service or the terms and conditions, TOAST will make reasonable endeavours to resolve. However, TOAST’s decision is final.