Delivery & Returns

Returning Or Exchanging Items Purchased On Our Website

UK Returns Service

Items purchased from the 1st November until 23rd December 2017 can be returned to TOAST up until 8th January 2018 for a refund.

You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by sending the item(s) back to us at the address provided on your dispatch note returns label. Please use the returns label supplied in your package, and include your dispatch note marked with the items being returned. This will enable us to scan the bar code on the label and send email confirmation to you that your parcel has been safely received. If, for any reason, you no longer have the returns label, please contact our customer service team on +44 (0)333 400 5200.

We offer free UK returns. Aside from this, we are not responsible for return postage costs other than for incorrect, mis-described or faulty items which can be returned free of charge by emailing [email protected] or phoning our customer service team on +44 (0)333 400 5200.

Be sure to obtain a proof of postage or receipt when returning items. We cannot be held responsible for items that fail to reach us.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. TOAST reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items. Please note that certain products cannot be returned for reasons of health & hygiene e.g. pierced products such as earrings.

If you would like to exchange your item(s), please complete the exchange information on the returns form. All exchanges will be sent to you without any additional postage charges. Exchange items are subject to availability.

If you return your entire order for a refund (or notify us of your intention to return it by emailing [email protected] or phoning our customer service team on +44 (0)333 400 5200 within 14 days of receiving it), we will also refund any initial postage and packing charges, unless you opted for Express Delivery, in which case only the standard postage and packing charges will be refunded. For more information on your right to cancel, please see the Cancellation Right – Cooling Off Period section in our Terms and Conditions.

Sale items can be returned for refund or exchange within 14 days of receipt but please allow up to 10 days for your return to be processed once it is received into our warehouse.

We can arrange collection for homeware items weighing more than 5kg. To book this, please contact our customer service team on +44 (0)333 400 5200. This service incurs a cost of £7, unless you qualify for free returns.

Returns To Our Shops

You may also return your purchase (or part of it) for an exchange or refund within 14 days of receiving it to one of our UK shops.

Please note that the following cannot be returned to our shops:

  • Homeware items (nightwear and loungewear can be returned)
  • Purchases made using PayPal
  • International orders or purchases made in Euros or Dollars

For your web return or exchange to be processed in one of our shops, you must bring the following:

  • Item(s) for refund or exchange with swing tags attached and in a resalable condition.
  • The Dispatch Note (enclosed in your delivery). Photocopies are not a valid proof of purchase.
  • The card you used to pay for the items (any orders made using PayPal must be returned using our online returns service).

If you have any questions regarding returns to our shops, please contact our customer service team on +44 (0)333 400 5200 before you travel.

Items cannot be returned to our shops if they were purchased from other websites or stores selling TOAST products. Items cannot be returned to a John Lewis store unless they were bought there.

Please note that all exchanges within our shops are subject to availability within each individual shop.

International Returns

Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order. We recommend that overseas customers send their returns via a registered trackable service. We can't be held responsible for items that fail to reach us.

Returning Or Exchanging Items Purchased In Our Shops

You may return your purchase (or part of it) for a refund or exchange within 28 days of the purchase date. Sale items are excluded and can be returned within 14 days for an exchange or credit note only. This does not affect your statutory rights.

All refunds and exchanges require you to provide a valid receipt for the items being returned.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached. TOAST reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items. Please note that certain products cannot be returned for reasons of health & hygiene e.g. pierced products such as earrings.

Please note that all exchanges within our shops are subject to availability within each individual shop.

It is not possible to use our online returns service for purchases made in our shops. All returns must be made to a shop.

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