Frequently Asked Questions

Do you deliver overseas?

Yes. We offer delivery to a wide range of international destinations. International delivery is charged according to the destination of the parcel and the postage charges are displayed when you place your order on the website. Please click here to see international delivery charges.

PAYING BY CREDIT OR DEBIT CARD

You can make secure online payment with the following credit and debit cards:

  • American Express (Amex)
  • Mastercard
  • Visa
  • Visa Debit

We will not charge you for your order until the items are despatched. At the point of placing your order, card verification checks will be carried out.

PAYING BY PAYPAL

We accept payment by PayPal. When paying by PayPal we take payment at the time your order is placed. If you use PayPal and wish to return your purchase (or part of it), you must use our online returns service. You cannot return a PayPal order to one of our shops.

HOW LONG DOES THE CURRENT SALE LAST FOR?

We usually hold a sale at the end of each season. To receive alerts of when a sale is about to start, and to be informed of any other activities TOAST may be organising, subscribe to our newsletter.

CAN I RETURN AN ITEM BOUGHT IN THE SALE?

For items purchased in the sale, please refer to our returns information.

WHY IS AN ITEM SHOWING IN YOUR CATALOGUE WHEN YOU HAVE ALREADY SOLD OUT?

In a perfect world we would be able to perfectly and flawlessly predict exactly which items our customers are going to want and to 100% ensure that all our products are delivered on time and to our required high quality. Unfortunately, the world is not perfect and our predictions can be wrong and our suppliers can, sometimes, let us down. But we keep on trying to do better and better and we do make sure that our online stock levels are as up-to-date as they can be.

WHAT IS A BACK ORDER?

If an item is not yet in stock, but we are anticipating further supplies, we can put you onto back order. This means that when your chosen item comes into stock, we will send it on to you.

CAN I GO ONTO TO BACK ORDER FOR A SOLD-OUT ITEM?

Only if we are expecting further supplies. We no longer accept backorders for returned items, as this can sometimes lead to disappointment.

DO YOU SELL GIFT CARDS?

We now sell TOAST gift cards online as well as in our shops. Shop-bought gift cards can be charged in store for any value you would like, starting from £10. The cards can be used only in TOAST shops - not online or in John Lewis. Gift cards can be used to buy products from all our collections.

The gift cards come in their own wallet and little drawstring bag, made from recycled TOAST bedlinen fabric.

Gift cards are valid for 12 months from the date of issue. Any remaining balance will be cancelled on expiry date of the validity period. (Please check in TOAST shops for balance enquiries).

Shipping will be charged at £1.75 for orders that include only a gift card.

DO PRODUCT PRICES INCLUDE SALES TAX?

Yes, all prices on our site are inclusive of European Union sales tax (VAT) at the prevailing rate.

I AM A RESIDENT OF THE CHANNEL ISLANDS. WILL I BE CHARGED VAT?

Products shipped to the Channel Islands are not charged VAT. This is because the Channel Islands aren't part of the EC VAT territory. Channel Island residents shipping products to mainland addresses will be charged VAT.

HOW SECURE IS YOUR WEBSITE AND ARE MY PERSONAL DETAILS SAFE WITH YOU?

Security is a major concern of customers who want to purchase online. Our relationship with you is based on trust. It is our policy to give you a totally private web browsing experience. For this reason, we do not require that you give us any information about yourself before you reach the checkout area of our site.

We have put in place a system that is much safer than giving your credit card details over the telephone or paying for a meal in a restaurant. When you wish to buy the items you have selected, your browser makes a connection to the secure section of our website. This connection is different from a connection for normal Internet browsing. Your browser should show an icon to indicate that it has made a secure connection, such as a security padlock. Depending on your browser settings, you may also get a message asking you if you want to continue and make the secure connection. We are using the very latest encryption technology (2048 signature / 256 bit encryption) SSL.

The information that you provide during purchasing your goods is entirely associated with your purchase. Any personal information you send to our secure server while the padlock icon is showing will be encrypted. This means no-one can intercept your details and read them.

Our data collection and storage is governed by the rules of the UK Data Protection Act. We will not divulge your email address to any other company.

WHY DO YOU NEED MY TELEPHONE NUMBER?

We keep a secure database with all our customers' telephone numbers so that we can contact you quickly if there is a query on your order.

WHY DO YOU NEED MY EMAIL ADDRESS?

We keep customers email address so that we can communicate with you quickly and also update you with the status of your order. With your consent, we would also like to keep you updated about our latest news, special offers and promotions.

DO YOU USE COOKIES?

Yes, on our web site we use cookies only to store information about the products you are interested in. So when you add a product to your basket we remember this information with a cookie. Please click here to read more details about cookies.

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