Whilst COVID-safe procedures apply, all garments will be quarantined for a 72-hour period before our repair experts commence work and before the garment is returned to the customer.
Repair of an item includes, but is not limited to tears, holes, broken zip, loose hem.
TOAST reserves the right to refuse to repair garments that are extensively damaged and beyond reasonable repair.
In the case of extensive repairs e.g. re-lining, TOAST reserves the right to make a charge for an extended repair service. This will be explained to the customer with agreement and payment accepted before any work is undertaken by a repair expert.
In exceptional circumstances we may feel that the repair request exceeds the expertise of our repair experts. In this situation we will endeavour to advise alternative solutions that our customers can consider progressing independently.
A maximum of 2 garments may be bought for repair at any one time and you may not exceed 8 items in any 12 month period.
The standard repair timing per garment is 21 days, although in some cases of high demand there may be a delay to the repair and return of your garment. Customers will be informed of any expected delay.
Repair work to be undertaken will be explained to the customer by a TOAST Shop colleague or repair expert. Customers will be asked to sign their approval before repair work can commence.
We will always do our best to find a perfect match for all materials used to repair your item (unless you have specified otherwise). In cases where we do not have an exact colour match available, we will attempt to get as close as possible.
Garments bought to a TOAST Shop where a repair expert does not reside will be sent to one of our other shops where the repair expert has availability.
Once your garment is ready for collection from a TOAST Shop you will be contacted via telephone or text message.
Repaired garments can be collected free of charge from the TOAST Shop where the item was originally taken for repair or for a charge the garment can be sent directly to your home address at the current rate for the parcel size. These will be advised by a TOAST Shop colleague when items are left for repair. This service will be agreed and paid for when items are dropped for repair.
Garments will be sent to other Shops and customer addresses using a 3rd party tracked courier service. In the unusual situation that a garment might be lost or damaged we will follow that courier’s procedure for logging a lost parcel. TOAST can not accept responsibility for loss or damage in this instance.
Should any dispute occur regarding the service or the terms and conditions, the TOAST Shop Manager’s decision is final.