TOAST SHOPS

There are 18 TOAST shops throughout the UK which offer our womenswear and house&home collections. All of our shops are unique and located in historical market towns and cities. The latest collection is also available in 14 John Lewis shops, situated around the UK.

Latest information:
We are pleased to confirm that, following the recent government guidance, we are gradually opening our shops across the UK.

Our shops in Brighton, Cambridge, Cheltenham, Hampstead, Harrogate and Oxford have now reopened.

From Thursday 9 July, we will be reopening in Kilver Court.
From Tuesday 14 July, we will be reopening in Bath, Chelsea, Islington, Llandeilo, Notting Hill, Richmond, Shoreditch and York.
From Tuesday 21 July, we will be reopening in Edinburgh and Marylebone.

Our shop in Mayfair currently remains closed. However, we are looking forward to welcoming you back, as soon as it is safe to do so.

The wellbeing of our teams and community remains our highest priority. We are taking the below precautions to ensure everyone’s safety:

  • Our shops will be cleaned thoroughly before reopening.
  • In order to support social distancing, we will restrict the amount of people we let in the shop (our teams will be on hand to advise).
  • We will be asking our teams and our customers to keep a distance of 2 metres apart while instore.
  • Hand sanitiser will be available for our teams and customers to use.
  • In order to limit contact, our fitting rooms will be closed until further notice.
  • We will only be able to accept payment by card for the foreseeable future.
  • We will be asking customers to kindly fold and pack their own purchases.

Items purchased from a TOAST Shop between 22 February and 20 March 2020 can be returned within 6 months of the purchase date.

Items purchased on or after 16 June 2020 can be returned within 100 days of the purchase date.

All refunds require you to provide a valid receipt for the items being returned. It is not possible to use our online returns service for purchases made in our shops. All returns must be made to a shop.

This does not affect your statutory rights.

Any shop gift cards still valid as of 20 March 2020 will now be accepted for 18 months from the date of issue. Please contact our Customer Service team for balance enquiries and any other questions.

If you have a question, please contact us by email on [email protected] or through online chat during normal opening hours.

Thank you for your support and patience.

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