RETURNS

EXTENDED RETURNS - ONLINE & IN OUR SHOPS

For purchases made online on or after 1 March 2020 until further notice:

Items purchased online may now be returned for a refund or exchange within 6 months of receiving them. You may return your items to our warehouse via Royal Mail, using the free returns label.

For purchases made before 1 March 2020, our standard returns policy applies.

For purchases made in a TOAST Shop on or after 22 February 2020:

We have taken the decision to temporarily close TOAST Shops until further notice. Items purchased from a TOAST Shop on or after 22 February 2020 can now be returned within 6 months of the purchase date.

All refunds require you to provide a valid receipt for the items being returned. It is not possible to use our online returns service for purchases made in our shops. All returns must be made to a shop. This does not affect your statutory rights.

If you have a question, please contact us by email on [email protected] or through online chat during normal opening hours.

EXTENDED RETURNS

For purchases made on or after 1 March 2020 until further notice:

Items purchased online may now be returned for a refund or exchange within 6 months of receiving them.

For purchases made before 1 March 2020, our standard returns policy applies.


Made to order products are available to order through the TOAST website or by mail-order. All New Makers products are supplied as made to order. The product delivery times will be shown against individual items. There will be no added shipping cost for the product. The order processing will be carried out by TOAST and the product will be supplied to you directly from the Maker.

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The items in your bag will be transferred to the currency of your selected country. The items that are not available for delivery in your selected country will be removed from your bag.