Delivery & Returns
Returning Or Exchanging Items Purchased On Our Website
US Returns Information
Customers returning items from the US can benefit from our $10 returns cost using DHL. All orders sent to the US will contain a special DHL returns pack which includes the necessary documentation, a DHL returns bag and a free returns label. Any parcel sent back to Toast using this method will be tracked and when the return is processed $10 will be deducted from the refund value. If you would like to return your items via DHL follow the steps below:
- Please complete the enclosed returns form for the item(s) you do not wish to keep and remember to include your order number at the top.
- Repack your item(s) unworn and with the labels intact in the DHL returns bag and seal.
- Insert the completed returns form into the clear wallet section on the DHL returns bag, ensuring the full form is visible on the outside of your parcel.
- Place the self-adhesive DHL returns label to the front of your parcel. (There are 2 labels in the pack – please attach the one with 3 bar codes and keep the other label for the collections / drop off team member).
- Contact DHL on +1 800-225-5345 to arrange collection or take to your local DHL collection point – https://locator.dhl.com/ServicePointLocator
However if you choose to return your items using another postal or courier method then you will be responsible for all associated returns shipping costs. In this instance we recommend that your parcel is sent via a registered trackable service as we cannot be held responsible for items that fail to reach us.
If you have any questions on how to return an item from the US please call our customer service team toll free on +1 8555 051384