Delivery & Returns

Returning Or Exchanging Items Purchased On Our Website


International Returns

You may return your purchase (or part of it) for an exchange or refund within 14 days

Please include your dispatch note marked with the items being returned. This will enable us to scan the bar code on the label and send email confirmation to you that your parcel has been safely received.

Be sure to obtain a proof of postage or receipt when returning items. We cannot be held responsible for items that fail to reach us.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. TOAST reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items. Please note that certain products cannot be returned for reasons of health & hygiene e.g. pierced products such as earrings.

If you would like to exchange your item(s), please complete the exchange information on the returns form. All exchanges will be sent to you without any additional postage charges. Exchange items are subject to availability.

If you return your entire order for a refund (or notify us of your intention to return it by emailing [email protected] or phoning our customer service team on +44 (0)333 400 5200 within 14 days of receiving it), we will also refund any initial postage and packing charges, unless you opted for Express Delivery, in which case only the standard postage and packing charges will be refunded. For more information on your right to cancel, please see the Cancellation Right – Cooling Off Period section in our Terms and Conditions.

Sale items can be returned for refund or exchange within 14 days of receipt but please allow up to 10 days for your return to be processed once it is received into our warehouse.

Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order. We recommend that overseas customers send their returns via a registered trackable service. We can't be held responsible for items that fail to reach us.

RETURNING OR EXCHANGING ITEMS PURCHASED IN OUR SHOPS

You may return your purchase (or part of it) for a refund or exchange within 28 days. Sale items are excluded and can be returned within 14 days for an exchange or credit note only.

All refunds and exchanges require you to provide a valid receipt for the items being returned.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached. TOAST reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items. Please note that certain products cannot be returned for reasons of health & hygiene e.g. pierced products such as earrings.

Please note that all exchanges within our shops are subject to availability within each individual shop.

It is not possible to use our online returns service for purchases made in our shops. All returns must be made to a shop.

Sub-Total: USD 0.00

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The items in your bag will be transferred to the currency of your selected country. The items that are not available for delivery in your selected country will be removed from your bag.