Privacy Policy


Our relationship with you is based on trust. It is our policy to give you a private web browsing experience. For this reason, we do not require that you register and give us your name and email address unless an order is placed.

At the checkout area of our site, you will be required to register with us. At this point we do collect personal information about you. This information can identify you and includes details such as your name, mail address and email address. It is used to fulfil catalogue orders, product orders or to respond to enquiries. This information is passed from your browser to our secure server using 128-bit encryption technology which is the highest level possible. The information is held in our secure database.

We may contact you either by post, email or telephone. Primarily as customer service following up on any issues with an order or to answer any questions you may have. We will not send you any marketing or promotional emails unless you agree to it, when registering with the site. We will not pass on your e-mail address to any other company for marketing purposes.

The information you provide is controlled by us; Toast is a company registered in England and Wales, under company number 03399254, with registered office at First Floor, Centro One, 39 Plender Street, London NW1 0DT. If you have any questions about data that we hold about you, you can contact us by:
Address: TOAST, 3rd Floor, Matrix House, Matrix Business Park, Swansea, SA6 8RE
Email: [email protected]


Our data collection and storage is governed by the rules of the UK data protection act and associated legislation.


If you have indicated that you would like us to, we may also pass your information onto other companies in the French Connection Group, or carefully selected third parties who may inform you, by post or electronic means (e-mail or SMS), about their products and services which may be of interest to you. If you do not want us to pass your details on to third parties for marketing purposes, please leave the relevant box situated on the form on which we collect your data blank, and we will make sure we don’t.

We may disclose your personal information to third parties who perform functions on our behalf such as shipping, fulfilling orders, processing payments, carrying out promotional services or data management. We will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law or to comply with any legal process, to prevent and detect fraud and to protect and defend our rights and property.

We may also disclose your personal information to any member of our group, which means our holding company and its subsidiaries. In the event that we sell or buy any business or assets, it may become necessary to disclose your personal data to the prospective seller or buyer of such transaction. If either French Connection Group PLC or substantially all of its assets are acquired by a third party, the personal data held by it about its customers will be one of the transferred assets. Areas of the site may contain links to other third sites that may be of interest to you.

Please be aware that we don't have control over the content of these sites or their privacy practices.


Many web sites store information in a small text file, called a cookie, which is kept on your computer’s hard drive. On our web site we use this facility to remember data such as log-in information or the products you placed in your basket or wish list. We also use cookies to better understand how visitors use our site to help us make website improvements.

We do not store your personal information through cookies or any of your payment information. So if you come back to the site at another time, the site will still have your basket information but not any of your personal information.

You do have the facility to switch off your cookies; however this means that you may have problems using our site, for example adding products to your basket.

Click here for more details about cookies and our full Cookie Policy.


If we change our privacy policy, we will post these changes to the web site so users are aware of what information we collect. If you have any queries or concerns please click here to contact us.

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The items in your bag will be transferred to the currency of your selected country. The items that are not available for delivery in your selected country will be removed from your bag.