Delivery & Returns

DELIVERY

PLEASE NOTE:

  • Delivery times vary depending on destination.
  • Deliveries made by DHL will require a signature on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.
  • TOAST cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.
  • For your safety and security we do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, and Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

If you don't find your country, please email customer services or call us on +44 (0)333 400 5200 and we will do our best to sort things out for you. All international deliveries are sent via DHL European or Worldwide.

Due to shipping, customs and duty restrictions, we cannot dispatch any orders containing certain items - including certain bulky House&Home items, liquids or knives - to addresses outside of the UK.

If you have questions relating to our delivery policy, please contact customer services on +44 (0)333 400 5200 before placing your order.

EUROPE:

Please allow 1-5 working days for delivery to the following:

Andorra, Austria, Belgium, Bulgaria, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland

OUTSIDE EUROPE


Canada & USA

Please allow 2-4 working days for delivery.

Delivery to outlying territories may take an extra 3-5 days.

Australia & New Zealand

Please allow 3-5 working days for delivery.

Delivery to outlying territories may take an extra 3-5 days.

Rest of the World - Zone 1

Please allow 2-6 working days for delivery to the following:

Belarus, Bosnia and Herzegovina, Hong Kong, Iceland, Kosovo, Liechtenstein, Macedonia, Montenegro, Norway, Serbia, Turkey, Ukraine

Rest of the World - Zone 2

Please allow 4-8 working days for delivery to the following:

Bahrain, Bermuda, Brunei, Cayman Islands, China, India, Indonesia, Israel, Japan, Kazakhstan, Netherlands Antilles, Qatar, Republic of Korea, Saudi Arabia, Singapore, South Africa, Taiwan, United Arab Emirates

Russian Federation

Although the delivery costs are the same as for the Rest of the World – Zone 2, please allow 8-14 working days for delivery to the Russian Federation.

Due to restrictions set by the Russian Federation government, we can only deliver orders to a registered business address and not to a residential address in that country. Our international courier Royal Mail also requires the registration or the VAT number for that business in order to be able to fulfil the order. We apologise for the inconvenience this may cause.

PLEASE NOTE:

TOAST cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.

DUTY & CUSTOMS


  • Deliveries to addresses OUTSIDE THE EUROPEAN UNION: All applicable import duties, clearance fees, brokerage fees, local sales taxes or other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment. If tax and duties apply, you will need to pay these to release your order. In addition, local customs practises may require you to provide additional information to clear your order. These rules vary by country. Your local government determines duty and customs charges. Please contact your local customs office for more information.
  • Deliveries to addresses WITHIN THE EUROPEAN UNION: All applicable import taxes, sales taxes and duties are included in the price of the order.
  • Deliveries to addresses in the CHANNEL ISLANDS: Any applicable import duties, clearance fees and other additional charges are the responsibility of the customer.

Sub-Total: USD 0.00

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