A Note from TOAST | Our response to COVID-19

In this changing landscape, we at TOAST have, like so many of us, been adapting as swiftly and nimbly as we can. Please feel reassured that we are making the health and wellbeing of our team our priority whilst continuing to serve our customers’ needs.

We’ve compiled an overview of our latest updates below. If you have any questions or concerns, please don’t hesitate to let us know. Our customer service team are no longer working from Swansea so cannot accept telephone calls, but would be very happy to help over email, at [email protected], or through our online chat during normal opening hours.

Deliveries

Our online orders may take a little longer to arrive than usual. UK deliveries should be with you within 10 working days and international deliveries may take an extra 5 working days on top of our standard timings.

Each parcel is being handled with the utmost care by a warehouse team of fewer than twelve and we are following the official UK government advice, including each team member working a minimum of 2 metres from one another, wearing protective gloves and practicing all recommended measures of sanitisation.

We are also working very closely with our delivery partners to ensure that the parcels are delivered as safely as possible to your doorstep, with no contact. If your parcel doesn’t fit through your letterbox, the delivery driver will place the item at your door and stand at a safe distance while you collect it. Customer signatures on delivery will not be required.

Returns

We appreciate the impact of self-isolation and how difficult it currently is for everyone to reach a post office or drop off point. To help with this, we have extended our returns policy. Items purchased online on or after 1 March 2020 may now be returned for a refund or exchange within 6 months of receiving them.

Due to our reduced warehouse team, there may be some delay in your return being processed, but please be assured that you will receive a refund. We very much appreciate your patience.

Shops

On Friday 20th March, we made the decision to temporarily close our shops to ensure the health and wellbeing of our teams and wider community. Our shop teams will remain employed during this temporary closure. Items purchased from a TOAST Shop on or after 22 February 2020 can now be returned, with a valid receipt, to any TOAST Shop within 6 months of the purchase date.

Any shop gift cards still valid as of Friday 20th March will now be accepted for 18 months from the date of issue. Please contact our Customer Service team for balance enquiries and any other questions.

Events & Editorial

All planned in store events have now been cancelled and tickets have been fully refunded. Though we can no longer do so in person, TOAST will continue to bring together our community through a variety of virtual workshops. To take part, and find out more about our latest offerings, please see our events page.

Articles on philosophy, gardening, culture, cooking and living thoughtfully will be published regularly on our Magazine and we will be sharing Time to Make on Instagram – a series that offers techniques and tips on making, straight from our community.

Our thoughts are with all those who have been affected during these troubling times. We look forward to coming together again and to welcoming you back into our shops. For the time being, we hope we can offer you a calm space.

Thank you from all the TOAST team for your continued support.

Please note, this page will be updated regularly with new information, so do check back.

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