OUR RESPONSE TO COVID-19 | LATEST INFORMATION

In this changing landscape, we at TOAST have, like so many of us, been adapting as swiftly and nimbly as we can. Please feel reassured that we are making the health and wellbeing of our team our priority whilst continuing to serve our customers’ needs.

We’ve compiled an overview of our latest updates below. If you have any questions or concerns, please don’t hesitate to let us know. Our customer service team are no longer working from Swansea so cannot accept telephone calls, but would be very happy to help over email, at [email protected], or through our online chat during normal opening hours.

Deliveries

Our online orders may take a little longer to arrive than usual. UK deliveries should be with you within 10 working days and international deliveries may take an extra 5 working days on top of our standard timings.

Each parcel is being handled with the utmost care by a warehouse team of fewer than twelve and we are following the official UK government advice, including each team member working a minimum of 2 metres from one another, wearing protective gloves and practising all recommended measures of sanitisation.

We are also working very closely with our delivery partners to ensure that the parcels are delivered as safely as possible to your doorstep, with no contact. If your parcel doesn’t fit through your letterbox, the delivery driver will place the item at your door and stand at a safe distance while you collect it. Customer signatures on delivery will not be required.

Returns

We appreciate the impact of self-isolation and how difficult it currently is for everyone to reach a post office or drop off point. To help with this, we have extended our returns policy. Items purchased between 1 March and 25 June 2020 can be returned within 6 months of receiving them. Items purchased on or after 26 June 2020 can be returned within 100 days of receiving them.

Due to our reduced warehouse team, there may be some delay in your return being processed, but please be assured that you will receive a refund. We very much appreciate your patience. Alternatively, you may return your items to a TOAST Shop, if reopened. Please visit our Shop Locator for the latest opening information, before starting your journey.

Due to our reduced warehouse team, there may be some delay in your return being processed, but please be assured that you will receive a refund. We very much appreciate your patience.

Shops

We are pleased to confirm that, following the recent government guidance, nearly all our shops across the UK have now reopened.

Our shop in Mayfair currently remains closed. However, we are looking forward to welcoming you back from Tuesday 11 August.

The wellbeing of our teams and community remains our highest priority. We are taking the below precautions to ensure everyone’s safety:

  • Our shops have been cleaned thoroughly before reopening.
  • It is now a legal requirement for customers to wear a face covering whilst in shops in England and Scotland. We will have some face coverings available for customers to wear when in store, if required.
  • In order to support social distancing, we will restrict the amount of people we let in the shop (our teams will be on hand to advise).
  • We will be asking our teams and our customers to keep a distance of 2 metres apart while instore.
  • Hand sanitiser will be available for our teams and customers to use.
  • In order to limit contact, our fitting rooms will be closed until further notice.
  • We will only be able to accept payment by card for the foreseeable future.
  • We will be asking customers to kindly fold and pack their own purchases.

Items purchased from a TOAST Shop between 22 February and 20 March 2020 can be returned within 6 months of the purchase date.

Items purchased on or after 16 June 2020 can be returned within 100 days of the purchase date.

All refunds require you to provide a valid receipt for the items being returned. It is not possible to use our online returns service for purchases made in our shops. All returns must be made to a shop.

This does not affect your statutory rights.

Any gift cards purchased between 21 March 2019 and 13 July 2020 are now valid for 18 months from the date of issue. Gift cards purchased on or after 14 July 2020 will be valid for 12 months from the date of issue. Please contact our Customer Service team for balance enquiries and any other questions.

Events & Editorial

All planned in store events have now been cancelled and tickets have been fully refunded. Though we can no longer do so in person, TOAST will continue to bring together our community through a variety of virtual workshops. To take part, and find out more about our latest offerings, please see our events page.

Articles on philosophy, gardening, culture, cooking and living thoughtfully will be published regularly on our Magazine and we will be sharing Time to Make on Instagram – a series that offers techniques and tips on making, straight from our community.

Our thoughts are with all those who have been affected during these troubling times. We look forward to coming together again and to welcoming you back into our shops. For the time being, we hope we can offer you a calm space.

Thank you from all the TOAST team for your continued support.

Please note, this page will be updated regularly with new information, so do check back.

Sub-Total: USD 0.00

VIEW SHOPPING BAG CHECKOUT
Close

Delivery to your chosen country

Choose your delivery country

Continue

The items in your bag will be transferred to the currency of your selected country. The items that are not available for delivery in your selected country will be removed from your bag.

Close

Welcome to TOAST

Your delivery country is currently

All prices are in
We offer flat rate delivery to your country for TBC

Shop
Continue

The items in your bag will be transferred to the currency of your selected country. The items that are not available for delivery in your selected country will be removed from your bag.